1 Introduction
Welcome to Priyam Infosystems Pvt. Ltd. ("Priyam", "we", "our", or "us"). We provide enterprise software solutions, TallyPrime implementation, custom software add-ons, centralized branch accounting systems, dynamic integration solutions (SDIS), cloud hosting, and IT consultancy services.
This Privacy Policy explains how we collect, store, process, and protect your information when you visit our website (priyaminfosystems.com), use our customer portal, or utilize any of our licensed software products and cloud integrations.
2 Information We Collect
We may collect information directly from you, automatically through your browser, or via authorized administrative setup:
- Account & Contact Data: Name, business email address, phone number, company name, GSTIN, and billing address provided during registration or inquiry.
- Software & Licensing Details: Tally Serial Numbers, Account IDs, activation keys, branch licensing parameters, and version builds.
- Technical & System Information: IP address, browser type, operating system, and portal interaction telemetry for security verification.
3 Purpose & Lawful Basis of Processing
Your data is processed strictly for legitimate business purposes:
- To generate, validate, and activate software licenses and module subscriptions.
- To provide customer support, diagnose technical issues, and resolve service tickets.
- To fulfill accounting, GST invoicing, and statutory compliance obligations.
- To send service alerts, renewal notices, and critical product security updates.
4 Tally & Enterprise Data Protection Guarantee
Zero Unauthorized Access Guarantee
Your financial and transactional data stored in TallyPrime or local databases remains strictly your confidential property.
Priyam Infosystems add-ons (including Centralized Branch Accounting and SDIS integrations) operate as local or private synchronization bridges. We do not extract, store, sell, or analyze your company's ledger vouchers, customer lists, or financial statements on external servers without explicit contractual consent.
5 Third-Party Disclosures & Integrations
We do not sell, trade, or rent your personal or corporate data to third parties. We may share limited technical parameters only with:
- Authorized Partners: Tally Solutions Pvt. Ltd. for official license registration, TSS renewal, and silver/gold editions.
- Infrastructure Providers: Secure Tier-4 data centers and SMS/email gateway providers (for OTP authentication and transactional alerts).
- Legal Authorities: When strictly mandated by Indian law or valid judicial orders.
6 Cookies & Security Analytics
Our portals use essential session cookies and anti-bot validation (Google reCAPTCHA) to protect forms from automated abuse, maintain login states, and ensure CSRF security. We do not use intrusive tracking cookies.
7 Data Security & Retention
We implement industry-standard physical, electronic, and procedural safeguards to protect your data against unauthorized access, loss, or alteration. We retain organizational and licensing records for the duration of your active subscription and as required by statutory accounting laws.
8 Your Rights & Data Access
Under applicable data protection guidelines, you have the right to:
- Review and request a copy of your stored organizational profile and license data.
- Request correction of inaccurate contact or billing information.
- Request deactivation of user accounts or removal of historical records subject to legal retention constraints.
9 Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000 and rules made thereunder, for any questions or grievances regarding this Privacy Policy, please reach out to:
Priyam Infosystems Private Limited
Grievance Officer: Compliance & Data Security Team
Registered Address: 401-404, Neelkanth, 1, Bhawani Singh Road, C-Scheme, Jaipur – 302001, Rajasthan, India
Email: support@priyaminfosystems.com
Phone: 0141-4005009 / +91 8504005009